Car Buying Advocate FAQ

At Car Deal Hero, your trusted car buying advocate, we’re here to make the entire vehicle purchasing process smoother, smarter, and more transparent. Whether you’re buying your first car, upgrading to a new model, or simply trying to avoid dealership pressure, our mission is to be your expert guide and support system every step of the way.

We know the car buying process can feel overwhelming — from understanding fair pricing, negotiating with dealerships, reviewing financing options, to evaluating trade-ins. That’s exactly why we created this FAQ page: to give you quick, clear answers to the most common questions our clients ask.
Our role as your car buying advocate means we’re focused entirely on your best interests — not the dealership’s. We work to protect your time, money, and peace of mind so you can drive away confident in your decision..

If you’re wondering how our process works, what types of vehicles we assist with, how we handle negotiations, or what it costs to use our service, you’ll find all the answers right here.

Why A Car Buying Advocate? -Frequently Asked Questions

Do you receive kickbacks, referral fees or other incentives from dealerships?

Absolutely NOT! Though we have developed an incredible nationwide network of dealer relationships, we simply do not accept compensation in any form from dealers. We are YOUR car being advocate. Whenever we are offered any type of incentive, we ask to roll it back into our customers deal.

What if I am unsure of what I am looking for. How can a car buying advocate help?

Whether you are deciding on a brand or model, new or used, finance or lease, you only need to skip the dealership. Not the information. We are a team of highly experienced car industry professionals, with a deep knowledge of most makes and model cars and trucks. Need to determine if a purchase or lease is the best option? What about paying cash or financing? We have you covered as if you were sitting in the General Managers office, with the knowledge, experience, and expertise to answer and guide you though the entire process.

How does CarDealHero.com’s car buying advocate service work?

CarDealHero has developed a seamless streamlined buying process, providing our customers an extensive nationwide vehicle search, detailed expert negotiation, convenient remote paperwork signing and test drive delivery*, all while keeping your best interest at the forefront. Start the process with a complimentary 15 minute consultation, and if you decide to hire us, you kick back and wait for an amazing deal to be presented to you.

Do you have a money back guarantee?

We guarantee your deal to be closed within 30 days from the date you hire us, or you are entitled to receive a 100% money back refund**. We do our best to over communicate and set expectations, ensuring you are fully informed throughout the process from your optional free consultation, until your dream is in your driveway.

How long does the entire car buying process take?

Depending on your timeframe and urgency, most deals are done within ONE week from date you hire CarDealHero.com. 95% of all deals are complete within TWO weeks. Highly specific, low inventory vehicles may take longer.***

Do you offer Used Car or Lease negotiations?

New or Used. Purchase or Lease. Trade-in, or not. We offer negotiation and deal services for virtually any deal structure.

Do you offer a free consultation?

Absolutely. You can book a complimentary 15 minute consultation to discuss your dram car and our process so you can make a fully informed decision before hiring us.

Can you negotiate out of state purchases?

Absolutely! Part of what we do is search nationwide for the best possible deal. Most dealerships will ship cars across the country, and we take into consideration any transportation fees, tax implications and regulations when searching for your best deal. Book a free consultation with a Car Buying Advocate today!

Do you assist with Trade-Ins?

Absolutely! We are car industry EXPERTS with extensive market knowledge, understanding the true value of your trade. We will shop around multiple dealerships and car buyers to leverage against your new car dealerships trade-in offer. Taking sales tax credits into consideration, we ensure the best option for your trade-in is communicated to you, to make an informed final decision on which route to take.

How much money can I save?

Being fully transparent, we are in the business of saving you time, stress, and anxiety. Having said that, our service more than pays for itself 99% of the time! We strive to get you the best overall deal through competition of multiple dealerships. We shop multiple deals to ensure we get the best possible deal for you. Though we make no guarantee on an amount you can save, the average savings is typically between 5-10% off MSRP or dealer sticker price. Our average savings to date is around $3300!

My question is not listed. How can I contact CarDealHero?

We always suggest scheduling a free, ZERO obligation 15 minute phone or video call. If you are here during normal business hours, please feel free to chat with us now. One of our Negotiators will happily answer any questions you have!

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★★★★★

Cardealhero revolutionized my car buying experience. They made it stress-free and enjoyable. My family has used CarDealHero for 3 purchases. I Highly recommend!

Jonathan Mullen Jr.James Oliver

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Deals Done
(as of March 2025)

Average Savings*
*below MSRP

Customer
Satisfaction

*At home or office test drives available depending on location, vehicle model and availability, and other market specific restrictions.
**Clients are entitled to cancel agreement and all services, and receive a 100% refund if CarDealHero does not secure an acceptable deal within 30 days of hiring.
***As of year end 2024, 62% of all deals are complete within 7 days, 94% within 14 days.

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